Frequently Asked Questions

Shipping

How much does shipping cost?

Nothing! We strive to provide all our customers with the best prices and overall shopping experience, thats why we offer free express shipping on ALL orders placed at Grisch.co

How long will it take to get my order?

It takes up to two business days to process your order. After successfully processing your order, it will be handed over to our fulfillment partner DHL E-commerce Nederland. Depending on their operational speed it can take up to a maximum of twelve days to recieve your order.

What shipping carriers do you use?

All orders placed on our webshop are handled carefully and safely through DHL E-commerce Nederland.

Products

Can I return my order?

Yes! We always want to make sure our customers love our products, but if you do need to return an order, we’re happy to help, free of charge! Just email us directly at support@grisch.co stating your problem and we’ll take you through the process.

Are the items authentic?

Yes, by working with the best suppliers in the market, we can guarantee that all our products are 100% authentic and the best quality. Are you unsure about the quality standards or debating whether or not the product you ordered is authentic, contact us through the contact us page you can find here, or mail us directly at support@grisch.co

Other

Any additional help needed?

You can contact us through our contact page or directly via support@grisch.co We will be happy to assist you Monday to Friday in between 09:00-16:30.